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Terms & Conditions
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Terms of Service
These Terms of Service (hereinafter, these “Terms”) govern your access to and use of CBDVillage.co.uk’s (a) websites, portals, mobile applications (the “Mobile Apps”), channels and software that link to or otherwise reference these Terms, including CBDVillage.co.uk, and (b) social media pages and channels (collectively, the “Websites”), including any services, features, media, functions, content, tools and links contained or offered therein (collectively, the “Services”). Please ensure that you read these Terms carefully, as it is a legally binding contract between the applicable CBDVillage.co.uk entity that owns the applicable Website or provides the applicable Services that you may be accessing or using, on the one hand, and you and your successors and heirs, and (if applicable) the corporate or other entity that you represent (in these Terms, you shall be referred to as “you” or “your”), on the other hand. By accessing or using any of the Websites, you are agreeing to be legally bound by these Terms. If you do not accept and agree to these Terms, you may not access or use any of the Websites or Services or create an account or user profile. For purposes of these Terms, “CBDVillage.co.uk”, “us”, “we” or “our” shall mean, as applicable, NV Products Ltd and its affiliated entities which: (i) are, directly or indirectly, majority-owned by NV Products Ltd; and (ii) own the applicable Website or provides the applicable Services that you may be accessing or using.
These Terms are subject to occasional changes from time to time, and should we make any material changes, we will notify you by sending you an e-mail communication to the last e-mail address you provided to us and/or by prominently posting a notice of the changes on the Websites. Any changes to these Terms will be effective upon the earlier of our dispatch of an e-mail notice to you (if applicable) or our posting of notice of the changes on the Websites. You are responsible for providing us with your most current e-mail address. If the last e-mail address you provided to us is no longer valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. If your e-mail address is not up to date or is not working, the posting of notice of changes to these Terms on the Websites shall constitute effective notice of the changes described therein. Continued use of any of the Websites or Services following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
SECTION 1 – Online Store Terms
By agreeing to the terms of service, you are at least eighteen (18) years of age and can willingly and knowingly enter into legally binding contracts under applicable law. If you are under eighteen (18) years of age you are not permitted access. Due to the age restrictions for use of this website, no information obtained falls within the Child Online Privacy Act (COPA) and is not monitored as doing so.
To access the full use of this website and resources it has to offer, you may be asked to provide registration details and other such information. It is a condition of this website that all information provided to obtain use of this website will be correct, current and complete. If we believe that any information provided is not correct, current or complete, we have the right to refuse you access to the site or any of its resources. We have the right to suspend or terminate your access at any time and without notice. A breach or violation of any of the Terms of Service will result in an immediate termination of your access to our services. You agree that you must not gain access to the website, or to create membership to the website, if you have previously been denied access in any capacity.
If you are registering as a business or any other entity, you agree that you as the individual have the authority to bind to these Terms of Service and any other agreement. You agree that you will be held individually accountable for all actions taken under the user ID.
You must not register a user name (or email address) that: is being used by somebody else; may impersonate somebody else; belongs to another person; violates the intellectual property or other right of any person or entity; or is offensive. You are solely responsible for maintaining the confidentiality of your password and for restricting access to your account. You will immediately notify us of any unauthorised use of your account, username, or password, or any other breach of security.
You may not use any of our products for any illegal or unauthorized purposes nor may you violate any law in your jurisdiction. You may not transmit any worms or viruses or any code of a destructive nature.
You agree that we hold full rights to our Terms of Service and therefore agree not to duplicate, copy or sell any sections of the Service.
SECTION 2 -Delivery & Return Policy
Delivery & Returns Policy
All orders are shipped from within the UK. Any orders placed before 14:00 will be processed the same day. All orders processed after 14:00 will be processed the following business day. Please see the breakdown of UK delivery prices for CBD Village.
|Delivery Method||Delivery Time||Price|
|Express UK Saturday Delivery||Order Placed Before 2PM Fridays Only*||£12.95|
|Standard Delivery||3 to 5 Business Days (UK)||£4.95|
|Express Delivery||2 to 3 Business Days (UK)||£7.95|
|International (Outside UK & Eurozone)||Most Countries 3-5 Business Days||£12.95|
Please note that the international shipping rates may vary by country. The accurate international shipping rates will update when the shipping address has been entered at checkout.
All deliveries are made by a third-party and are subject to their terms and conditions.
Our products carry a 14-day customer satisfaction guarantee. In the unfortunate circumstance that you want to return any items we will adhere to your rights as per the Consumer Rights & Statutory Cancellations Rights. Upon the purchase of any item, you must accept the Terms of Service which state that you fully understand our returns policy.
If you are unhappy with your purchase, please contact CBD Village customer service team. You may return an item within 14-days of the delivery date. You then have a further 14-days to return any products in its original packaging and in an unused condition along with any proof of purchase information. For hygiene reasons we cannot provide a refund for any item in which the seal is broken. Any items returned outside the 14-day window are ineligible for refund.
There are several goods that are exempt from returns, even if they are still within the 14-day window. These include perishable goods, sanitary goods, hazardous materials and flammable liquids or gases. Also ineligible for return are gift cards, sale items and health and personal care items.
To cancel an order, please contact CBD Village as soon as possible after placing it via our customer service team. Unfortunately, there is no guarantee that we will be able to cancel your order before it has been shipped due to speed in which orders are processed, however we will endeavour to do so.
If you experience a fault with any of our products, please contact our customer service team. In the first instance we will try to troubleshoot any issues with you. We offer a refund for any faulty goods for up to thirty days after you have received the product, after this window the item will be eligible for repair. If we are unable to repair the device, we will either issue a replacement or a gift card. We ask you to contact the manufacture for any faulty devices older than 6 months that are still under warranty. If we are unable to replicate the fault of any items, we shall return the item to you.
Once your return item is received by us, we will decide the eligibility for the refund determined by whether it adheres to the conditions stated. Once a decision has been made we shall notify you of our decision and process the refund where possible. Any approved refunds will see a return in monies paid back to the original method of payment.
Damage During Shipping
Before leaving our warehouse, all shipments are carefully inspected to ensure that they are of the highest quality. Upon the delivery of any items, please check them carefully to ensure there has not been any damage due to transit. If you notice your product is damaged in any way then refrain from using it and contact us within 48 hours, along with any supporting information. This should include an explanation and well as a photograph of the damage. Damaged items are eligible for a refund, gift voucher or a replacement.
Late or Missing Refunds
Please allow up to 5 working days for the refund associated within any return outstanding to make its way back to the original method of payment. This will allow time for any banks involved to process the refund on their part. If the refund hasn’t been received after 5 workings days, please confirm this by checking non-receipt of the refund in your account and contact us to explain the situation. In this instant we shall open our own line of investigation as to the progress of the refund and shall explain accordingly.
Any item marked as a gift item upon purchase will only be eligible for a gift credit to the value of the items upon their successful return, only if returned by anybody other than the original purchaser of the item. If the party who purchased the items is to return them, we will refund them as per the normal process and refund any money as applicable.
Any shipping costs incurred from the return of any items refunded are under the responsibility of the party returning the item. All shipping costs are non-refundable. We advise to track any items returned or to purchase shipping insurance. We don’t guarantee that we will receive any items returned items.
Please ensure that any items returned to us are returned in the quality of which they were sent. Any item that is returned and damaged in transit due to poor packaging will not be eligible for a refund.
SECTION 3 – Accuracy, Completeness and Timeliness of Information
This site may contain information that is historically accurate. This historical information is not necessarily current and could be provided for your reference only. We have the right to amend, modify or delete the content on this site at any time.
The prices listed for any products on the website are subject to change without notice at any time. We have the right to modify or discontinue any Service or product without prior notice or consent. We are not liable to any party for any modification, price change, suspension or discontinuation of the Service at any time. Any effects occurred to any third-party resulting from a change of use of the website is of the sole responsibility of the third-party only.
SECTION 4 – Products or Services
We reserve the right to limit sales of our products to any person for any reason, as long as it isn’t a protected class under federal anti-discrimination laws. This could be due to, but not limited to, persons who involve themselves in offensive behaviour. We reserve the right to limit to which a person may have access to any offers for products or services we offer, at the sole discretion of us. We also reserve the right to remove any product from the website at any time.
Any image displayed of a product on our site will be displayed as accurate as possible. We cannot guarantee that your computer monitor will display products colour as accurately as they exist in real-life.
SECTION 5 – Accuracy of Billing and Account Information
At any time, we reserve the right to cancel any order you have placed with us based upon the account information you have provided. We may cancel such orders based upon abuse of offers that are per person, per household or per order that use the same billing and/or shipping address, the same credit card, paypal account, phone number or any other factor that leads us to believe a wrongdoing has occurred. We reserve the right to limit or prohibit orders that appear to have been placed with the intention of being redistributed.
All information that you provide us is required to be current, complete and accurate at the time that you make each individual purchase from our store. This include correctly updating information when making further purchases if any original information registered with us has changed. This includes, but isn’t limited to, your name, address, e-mail address, telephone number and card details.
SECTION 6 – Third Party Links
Some content, products or services listed upon this website may be provided by third-parties.
Any third-party link on this website may direct you to external websites whose information or services is in no way affiliated with us. We are not responsible for examining, editing, updating or evaluating the accuracy of any content found upon any third-party website and do not have any liability or responsibility for such content.
SECTION 7 – Under Comments, Feedback and other Submissions
Any information, involving creative idea, suggestions or any other materials that have been sent to CBDVillage, whether online, via e-mail, via post or any other method becomes the property of CBDVillage to use and to distribute as necessary. We are under no obligation to pay compensation for any such materials.
We have full right to monitor, edit or remove any comment on the website. These comments may be dishonest, offensive, intimidating, libellous, slanderous, pornographic, obscene or violate our Terms of Service. We can remove any comment without reason.
By making a comment on our website, you agree that it doesn’t violate any rights of any third-party. This includes trademarks, copyright or personal information. You must not include any comments that are slanderous, abusive or obscene material, or any comments with malicious intent, such as comments that contain computer viruses.
You must not imitate any other party in your comment and must only represent yourself. You must not use false information in any comment that may mislead people regarding your identity. You are solely responsible for the content of your comments.
We take no responsibility and take no liability for any comments posted on our website made by any third-party but will endeavour to monitor comments where appropriate.
Collection and Use of Your Information
Upon purchasing anything from our website, you accept that we will collect the personal information that you provide us for the purposes of the correct distribution of the purchased items. This personal information includes your name, address, e-mail address and telephone number. Only with your permission may we use any information provided for any purposes from that it was originally intended, such as for e-mail marketing.
Upon entering our website, you should understand that we automatically receive your computer’s internet protocol (IP) address to provide us with information regarding your browser and operating system.
When you browse through our website, we may collect data relating to your visit, such as:
- What pages have been viewed;
- The amount of time spent on each page;
- The number of times you have visited a certain page;
- The interactions you have had on these pages.
Where possible, the data we collect is anonymous and is used to tell us the pages that receive the most activity to help us understand our customers in general. Any data collected provides us with a more thorough understanding of our customer base and is only used to help us develop our service and make any experience better for our customers.
We may use third-party websites, such as Google Analytics, to assist us in the processing of any data we may collect. In any cases we assure you that we will carry out this work in a safe and responsible manner.
To protect your information, we use security measures that adhere to guidelines set to meet EU standards. This includes all the relevant computer safeguards and secure files and buildings. We appreciate the trust you have in us to safeguard how we used, store.
When you provide any personal information to complete a transaction, you must verify the details provided. These will include your credit/debit card number, your billing and delivery address as well as your consent to hold this information for the purpose it was intended, and that specific purpose only unless otherwise stated.
Any personal information for any secondary reason, such as e-mail marketing, will require your direct consent as to whether we can hold the information for such purposes. If you opt out of any marketing, we will not hold the information for longer than necessary determined by the nature of the original intended purpose.
You may opt out, change your mind or fully withdraw your consent for us to contact you at any time. To do this just contact us to make any request.
Right of Access
We understand that your information is of the upmost importance to you and we believe the way in which we use, store and share any information should be completely transparent. Under the new Data Protection Regulations (GDPR, from May 2018), you have the right to see all the personal information we hold about you. To get a copy of this information then contact us to request it. If any information we hold is inaccurate or not up-to-date, then please contact us to change it. Contact us here.
Cookies are used to collect general online usage data through a small text file. The files are sent and stored on your electronic device whenever you access our website. The data gathered is only statistical and carries no personal or identifying information. The purpose is to improve the online experience for customer by helping provide you with appropriate services and products. Any computer has the ability to disable cookies and you do this by accessing the settings on your web browser. You should understand that by disabling cookies, you may be limiting your access to sections of our website.
You may find more information on cookies by accessing aboutcookies.org.
We may only disclose your information if required to do so by law or if you are in breach of our Terms of Service.
CBD Village may contain links to external websites. Please be aware that once you enter these websites that you will be subject to their own terms and conditions. We will not be liable for these third-party websites and advise that you enter at your own risk.
Terms and Conditions
SECTION 9 – Errors, Inaccuracies and Omissions
To the best of our knowledge, all information contained upon this website is correct. There may be occasion which such information may be incorrect, inaccurate, have information omitted, or contains typographical errors that may relate to product information, delivery charges, transit times, availability or any of the content list upon the website.
We reserve the right to correct any information listed upon the website that may be incorrect, inaccurate, have information omitted, or contains typographical errors at any time. We also have the right update any information and to stop any Service or cancel any order relating to any inaccurate information at any time and without prior notice.
CBDVillage.co.uk does not review each User Profile to determine if they were created by an appropriate party. In addition, CBDVillage.co.uk is not responsible for any unauthorized User Profiles that may appear on the Services. If you believe that a User Profile listed on one of the Websites is unauthorized, fake, fraudulent or otherwise improper or misleading, please send an email to customerservice@CBDVillage.co.uk.
CBDVillage.co.uk may also provide users with the ability to login to the Websites or Services with your login credentials from certain social networking websites (e.g., Facebook, Instagram). If you login or otherwise associate your User Account with your login credentials from a social networking or similar website, we may use any information about you that is from or otherwise posted on your social networking account, in accordance with the terms and conditions and related legal and user policies of the relevant social networking website. If you elect to share your information with any number of social networking websites, we will then share your information with the websites you name, in accordance with your election, and per their terms and conditions.
Please note that your relationship with the social networking websites associated with your social networking accounts is governed solely by your agreement(s) with such social networking websites, and cbdvillage.co.uk disclaims any liability for personally identifiable information that may be provided to it by such social networking websites in violation of the privacy settings that you have set in such social networking accounts. CBDVillage.co.uk makes no effort to review any content from any social networking website for any purpose, including but not limited to, for accuracy, legality or non-infringement, and CBDVillage.co.uk is not responsible for such content.
SECTION 10 – Copyright Infringement
It is CBDVillage.co.uk’s policy to terminate membership privileges of any user who repeatedly infringes copyright upon prompt notification to CBDVillage.co.uk by the copyright owner or the copyright owner’s legal agent. Without limiting the foregoing, if you believe that your work has been copied and posted on the Website or Services in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (2) a description of the copyrighted work that you claim has been infringed; (3) a description of the location on the Websites or Services of the material that you claim is infringing; (4) your address, telephone number and e-mail address; (5) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and (6) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
SECTION 11 – Severability
If any of the conditions contained within these Terms shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions set forth herein.
SECTION 12 – Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 13 – Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 14 – Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.
SECTION 15 – Restrictions
SECTION 16 – Indemnification
You agree to indemnify and hold CBDVillage.co.uk (and its owners, directors, managers, officers, partners, employees, independent contractors and agents and successors and assigns of itself or its affiliates) harmless from any and all losses, damages, liabilities, claims, actions, judgments, awards, penalties, fines, costs and expenses (including reasonable attorneys’ fees) arising from or relating to any claim or demand made by any third party due to or arising out of or otherwise relating to (i) your use or misuse of the Websites or Services, (ii) Your Content, (iii) your violation of these Terms or any Additional Terms; or (iv) your violation of applicable laws or regulations. CBDVillage.co.uk reserves the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us or any other indemnitee hereunder and you agree to cooperate with our defence of these claims. You agree not to settle any matter without the prior written consent of CBDVillage.co.uk. CBDVillage.co.uk will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
SECTION 17 – Disclaimer
You understand that our Company cannot and does not guarantee or warrant that files available for downloading from the Internet will be free of viruses, worms, Trojan horses or other code that may manifest contaminating or destructive properties. You are responsible for implementing enough procedures and checkpoints to satisfy your requirements for accuracy of data input and output, and for maintaining a means external to this site for the reconstruction of any lost data. Our Company does not assume any responsibility or risk for your use of the Internet.
The Content is not necessarily complete and up-to-date and should not be used to replace any written reports, statements, or notices provided by CBDVillage. Investors, borrowers, and other persons should use the Content in the same manner as any other educational medium and should not rely on the Content to the exclusion of their own professional judgment. Information obtained by using this site is not exhaustive and does not cover all issues, topics, or facts that may be relevant to your goals.
SECTION 18 – Changes of Terms of Service
This page will display the most current version of the Terms of Service at any time.
We reserve the right, without warning, to update, change, replace or delete any parts of these Terms of Service solely by replacing the content found upon this page. It is the responsibility of the user to regularly check for any change made. Any continued use of the website or its services constitutes acceptance to the possibility of changes and agreement to the new Terms.
SECTION 19 – Contact Information
For questions about the CBDVillage.co.uk Websites or any of the Services we provide, please feel free to contact our Customer Service department at customerservice@CBDVillage.co.uk. Or use our Contact Us Page to get in touch quickly and seamlessly.