Help and FAQ

In the past decade CBD has been creating waves across modern medicine. It has taken the health, beauty, and food industries by storm, but how much do we really know about the cannabis-derived substance? There has been a lot of confusion and misleading information surrounding CBD. Here we have compiled a list of FAQs for everything you need to know!

Shipping

If you haven’t received your order and the recommended shipping time has passed, please email contact@cbdvillage.co.uk with your order number and we will assist you further.

UK Express – £7.95

Standard UK – £4.95

International  – £12.95

Please note that the international shipping rates may vary by country. The accurate international shipping rates will update when the shipping address has been entered at checkout.

Shipping times vary depending on country but in general shipping times are:

UK Express: 2-3 Business Days
Standard UK: 3-5 Business Days
International: 3-7 Business days

During COVID we are experiencing slower delivery than usual. Please allow time for your order to reach you before contact customer service.

Yes we ship internationally to countries where CBD is legally sold.

Refunds & Returns

If you experience a fault with any of our products, please contact our customer service team. In the first instance we will try to troubleshoot any issues with you. We offer a refund for any faulty goods for up to thirty days after you have received the product, after this window the item will be eligible for repair. If we are unable to repair the device, we will either issue a replacement or a gift card. We ask you to contact the manufacturer for any faulty devices older than 6 months that are still under warranty. If we are unable to replicate the fault of any items, we shall return the item to you.

Unfortunately our refund policy only applies to faulty goods.

General Information

If you want to cancel or change an order after you’ve placed it, contact our customer service team as soon as possible to notify them. Unfortunately, there is no guarantee that we will be able to cancel or change your order before it has been shipped due to speed in which orders are processed, we will try our best to accommodate any request received.

Yes. We run regular promotional campaigns and offers across our site and social channels. If you want to know about these offers we recommend following our social channels and subscribing to our mailing list.

Reach out to us via our social channels or email contact@cbdvillage.co.uk with your details and any relevant information and we will get back to you as soon as we have availability to do so. 

Reach out to us at contact@cbdvillage.co.uk with your product details, relevant lab reports and pricing and information, we will review and liaise with your team on potential listing opportunities, often we will request samples of the product for inspection. 

All About CBD

Cannabidiol (CBD) is one of 104 chemical compounds found in the cannabis plant.

The best way to determine dosage is to estimate based on body weight. It is better to start off small (5mg) and increase gradually. Check out our in depth, CBD dosing guide.

CBD stands for cannabidiol.

It takes five to ten minutes to feel the effects of CBD through vaping. The second quickest way is sublingually (Under your tongue) – 20-40 minutes.

You can buy CBD in health stores (where legal) or online. You should always check products have the correct percentage (of CBD) for their intended purpose.

You should be able to feel the effects of CBD oil for two to six hours, depending on the dosage and your metabolism. Does CBD Expire? Read Here to learn more.

In any case, it should not take longer than a week to get CBD entirely out of your system. For a more in-depth look at how long CBD stays in your system, read our article on the subject.

You can vape CBD oil through a pre-filled pen, or by putting it into the tank of an oil compatible vaporizer.

CBD oil is made via an extraction process with the cannabis plant. The plant is soaked in solvent, the solvent is later extracted, and the CBD oil remains.

Hemp oil comes from the seeds of the hemp plant only. CBD can be extracted from hemp and cannabis plants. Hemp oil contains no trace of THC.